Terms and Conditions | Griffin Grace Brand Design Studio

The fine print, without the headache

IF YOU ENQUIRE, BOOK A CALL, OR DOWNLOAD A RESOURCE, WE ONLY COLLECT WHAT WE NEED TO DO THE JOB AND RUN THE SITE WELL. WE DON’T SELL YOUR DATA, AND YOU CAN UNSUBSCRIBE ANYTIME.

STRATEGIC PACKAGING & BRANDING FOR FOUNDER-LED FMCG BRANDS

WEBSITE POLICIES

Last updated: June 2026. These policies explain how we handle personal information and the terms that apply to your use of griffingrace.com.au.

PRIVACY POLICY

This Privacy Policy applies to Griffin Grace Pty Ltd (ABN 48 625 569 995) and griffingrace.com.au (the Website).
We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

THE SHORT VERSION

We collect the information you choose to give us (for example when you enquire, book a call, download a resource, or subscribe). We also collect basic website analytics to understand what’s working. We do not sell your personal information. You can chose to opt-in to marketing materials and you can unsubscribe from marketing at any time.

What we collect:

Information you give us:

Name and contact details (such as email, phone, business name)
Enquiry details and project information you share with us
Booking details (if you book a call or consultation)
Billing and transaction information (if you become a client)

Information collected automatically when you use the Website:

Device and browser information
Approximate location derived from IP address
Pages viewed and interactions on the Website
Referral source (how you found the Website)

Why we collect it

We use personal information to:

Respond to enquiries and communicate with you
Deliver resources you request (such as our Services Guide
Manage bookings and consultations
Provide services and manage client projects
Send invoices and administer payments
Improve our Website and measure marketing performance
Meet legal, regulatory, and record-keeping obligations

Marketing and mailing list

If you opt in, we may send you studio updates, insights, news, and relevant offers from Griffin Grace.

You can unsubscribe at any time using the link in any email or by contacting us.

If you have enquired with us or are a client, we may contact you about relevant services you would reasonably expect. You can opt out at any time.

Cookies and analytics

We use cookies and analytics tools to help the Website function properly and to understand visitor behaviour. This may include data such as your device type, browser, pages visited, and approximate location derived from IP address.

You can control cookies through your browser settings. Disabling cookies may affect how the Website functions.

Who we share information with

We may share personal information with trusted providers that help us run our business, such as:

Website hosting and form tools
Scheduling tools
Email marketing platforms (if you subscribe)
Invoicing and accounting platforms
Cloud storage and collaboration tools
Professional advisers (legal or accounting) where necessary

We only share information where needed and take reasonable steps to ensure providers handle data appropriately.

Overseas processing

Some service providers may store or process information outside Australia. Where this happens, we take reasonable steps to work with reputable providers and protect your information.

How we store and protect information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Personal information may be stored in secure systems managed by Griffin Grace and trusted third-party providers.

Your rights and choices

You can request access to the personal information we hold about you and ask us to correct it if it is inaccurate.
We may need to verify your identity before responding. In limited circumstances permitted by law, we may refuse access.
You can unsubscribe from marketing communications at any time.

How long we keep information

We keep personal information only for as long as needed for business and legal purposes. When it is no longer required, we take reasonable steps to delete or de-identify it (unless we are required by law to keep it).

Updates to this policy

We may update this Privacy Policy from time to time by publishing the updated version on our Website. The updated version applies from the date it is published.

Complaints

If you have a privacy concern or complaint, please contact us and we will respond as soon as reasonably possible.
You can also contact the Office of the Australian Information Commissioner (OAIC) for information about privacy rights in Australia.

CONTACT

Privacy enquiries: nat@griffingrace.com.au
Business: Griffin Grace Pty Ltd (ABN 48 625 569 995)
Location: St Kilda East, VIC, Australia

WEBSITE TERMS OF USE

These Website Terms of Use apply to your access and use of griffingrace.com.au (the Website). By using the Website, you agree to these terms and our Privacy Policy. These Website Terms do not apply to paid client work. If you become a client, your project will be covered by our Client Services Agreement and any project-specific proposal or estimate, in addition to our website terms covering your use of our website.

Using the Website

You are welcome to browse, read, and share links to pages on this Website for personal or internal business use.
You must not:

Copy, reproduce, sell, or republish Website content (including text, visuals, downloads, templates) without written permission
Use the Website in a way that breaks any law, interferes with the Website, or attempts unauthorised access

Intellectual property

Unless stated otherwise, all content on this Website is owned by Griffin Grace or licensed to us (including branding, copy, images, downloads, and design assets).
Nothing in these terms transfers ownership of our intellectual property to you.

Downloads and free resources

From time to time we may offer downloadable resources such as guides, templates, and checklists (our free resources or lead magnets).
Unless we say otherwise, these are provided for personal or internal business use only and may not be resold, redistributed, or republished.

AI use and scraping

You must not use any content from this Website (including downloads, templates, copy, visuals, or resources) for the purpose of training or fine-tuning AI models, uploading into generative AI systems for training, or enabling scraping, unless we provide written permission.

Third-party links

This Website may link to third-party websites. We do not control those websites and are not responsible for their content, policies, or availability.

General information only

The Website may include general information about branding, packaging, and business. It is not legal, financial, or regulatory advice. You should get professional advice for your specific situation.

Liability

Nothing in these terms excludes any rights or remedies you have under the Australian Consumer Law that cannot be excluded.
To the extent permitted by law, Griffin Grace is not liable for indirect or consequential loss, or losses arising from your use of the Website, reliance on Website content, or third-party links.

Updates to these terms

We may update these Website Terms of Use from time to time by publishing a revised version on this page. The updated version applies from the date it is posted.

Governing law

These terms are governed by the laws of Victoria, Australia. You agree to submit to the jurisdiction of the courts of Victoria.

CONTACT

Questions about these terms? Email nat@griffingrace.com.au

AI POLICY

Version 1.0 | Reviewed annually or as required in response to significant changes in technology or regulation.

AI is becoming a standard part of modern creative workflows. At Griffin Grace, we believe in using these tools thoughtfully, without compromising authorship, judgement or the value of human-led decision-making.

This policy outlines how AI may be used within our brand strategy and packaging design process.

Our Approach

Griffin Grace is a strategy-led studio. Our work relies on experience, taste and commercial judgement. AI may assist parts of our workflow, but it does not independently generate creative outcomes or replace human responsibility.

How We Use AI

AI may be used as a support tool in areas such as:

Research and information gathering
Process optimisation and internal efficiency
Automation built into trusted platforms (for example invoicing or scheduling tools)
Production assistance through features already embedded in professional design software

These uses are always guided, reviewed and controlled by Griffin Grace.

How We Do Not Use AI

We do not use AI to:

Generate logos, brand identities or packaging concepts
Produce final creative outcomes without human authorship
Train AI systems using client work or Griffin Grace intellectual property

All strategic and creative decisions remain human-led.

What We Expect From Our Clients

To ensure clarity, trust and proper use of intellectual property, we ask clients to work with us in the following way:

a. No unauthorised AI use of our work

Strategy documents, concepts, designs, artwork and final deliverables created by Griffin Grace must not be uploaded to AI platforms, used to train AI systems, or modified using AI tools without prior written permission.

b. Discuss AI use upfront

If your internal team, contractors or external partners plan to use AI tools in relation to the project (including briefing, concept development, copy adaptation, image modification or rollout), this should be raised early so expectations are aligned.

c. Respect authorship and decision-making

Our work is grounded in human judgement and accountability. Using AI to recreate, extend or reinterpret Griffin Grace work without discussion can compromise quality, intent and brand consistency.

d. Share any AI restrictions

If your organisation has rules that prohibit AI use entirely, or requires specific disclosures, please let us know at the briefing stage so we can work within those parameters.

Transparency & Consent

If AI tools are used in a way that materially affects deliverables, usage rights or client expectations, this will be discussed openly. If a client has specific requirements or restrictions around AI use, these should be raised at the briefing stage.

Why This Matters

AI tools make it easy to alter or repurpose creative work quickly, sometimes without considering long-term brand impact or intellectual property rights. Used carelessly, they can also shortcut thinking and blur authorship.

Our approach is to embrace innovation without eroding trust, quality or creative integrity. This policy exists to ensure clarity, confidence and aligned expectations as work moves from concept through to market.

Questions about this policy?

Please get in touch. Send your questions to: nat@griffingrace.com.au